Returns + Exchange Policy
Due to the fact that each + every order is made to order, we do not offer exchanges or refunds. Contact Art by Terri before returning any items. Please note, however; if your box is marked as "delivered" per USPS/UPS/Designated Third Party shipper, we cannot be responsible for stolen or lost packages. Please file a complaint with the US Postal Service or UPS.
Can I cancel or change my order?
At this time, all sales are finals. Orders cannot be canceled or changed after being placed.
What if my order is faulty or returned?
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us. Please contact us within 15 days (U.S. Orders) of your item shipping. Items reported after this time limit will not be valid for a replacement.
Orders returned due to an insufficient address are submit to reshipment fees.
Due to every product being fulfilled as it is ordered, reshipment's cannot be canceled or refunded. Please note, additional time is required for reshipment.
What if I receive an incorrect item?
If you have received an item you did not order, please email us at
firstname.lastname@example.org so we can resolve this for you.